FAQ
3. Can I migrate my existing e-commerce store to Magento?
Yes, we offer Magento migration services to help you seamlessly transition your existing e-commerce store to Magento. Our experienced team will ensure the safe transfer of your data and assist in preserving your SEO rankings and customer information during the migration process.
4. Do you provide ongoing support and maintenance for Magento stores?
Yes, we provide comprehensive support and maintenance services for Magento stores. Our team can provide regular updates, security patches, and performance optimizations to ensure your store runs smoothly. We also offer technical support to address any issues or queries you may have after the development phase is complete.
1. Why is Shopify the best option for eCommerce stores?
Shopify provides tools that are simple to use and administer for the building of a remarkable eCommerce site. There are several built-in features and functionalities, making it the greatest alternative for business owners who want to offer different goods through their eCommerce site. It provides inventory management and marketing capabilities for eCommerce companies that do not require prior technological knowledge.
2. Do you do all of your development in-house?
Yes, our capable in-house staff completes projects depending on the specific needs of the customer. Our team is made up of skilled in-house analysts.
3. Which payment gateways do you use when creating a Shopify website?
As we all know, payment gateway integration is a vital stage in the development process. We connect standard payment methods such as PayPal, Authorize.Net, and others and recommend clients based on their accessibility.
4. Can you help me migrate my project from another platform to Shopify?
We do provide design, data, and other feature migration from other eCommerce systems to Shopify. We routinely and flexibly provide knowledge and great data transfer services from eCommerce systems like Open Source eCommerce Software to Shopify.
1. Why am I not able to log in?
There are various reasons why this could happen. First, ensure your username and password are correct. If they are correct, contact the support navigator to ensure you haven't been blocked. It is also possible due to a configuration error that must be resolved.
Q1: Can we hire a resource for a one-time project?
Ans: Of course, yes! Based on the requirement you share, we can accommodate the plan to go with. Once the project is done, you can unsubscribe from the plan.
Q2: How should I buy the plan?
Ans: Once you select the plan after communicating with our sales representative, we will provide the bank details.
Q3: What are the payment terms?
Ans: You have to pay 100% in advance for each month. (Start of every month)
Q4: How should I get the notification for the recurring of the plan?
Ans: A dedicated account manager will remind you at the end of every month. If you do not wish to continue the plan or downgrade, you have to notify us 15 days prior.
Q5: Is there any refund policy?
Ans: These plans are risk-free. We are having a team of dedicated and certified resources. We believe there is always a solution to each problem and bet you on our services. Hence, there is no refund policy.
Q6: How can I upgrade/downgrade or discontinue the plan?
Ans: You have to tell us 15 days prior about the downgrade or discontinuation of the plan. However, you can upgrade the plan at any time. Just intimate us to manage the bandwidth we have.
Q7: Is there any benefit for a quarterly or a yearly subscription?
Ans: Yes, When you sign any of the plan for a quarterly base, You will get 10% Flat discount on the total amount. If you sign for a yearly plan, You can avail 15% flat discount. In both the case, you have to pay the entire amount in advance to avail the discount.
1. Why am I not able to log in?
There are various reasons why this could happen. First, ensure your username and password are correct. If they are correct, contact the support navigator to ensure you haven't been blocked. It is also possible due to a configuration error that must be resolved.
2. Is it mandatory to register?
Yes, it is compulsory to register yourself before making any purchase, as registration will give you access to claim support from our commerce navigator. It only takes a few minutes to register.
3. I have lost my password.
Don't bother. If you need help logging in with the correct password, click on forgot password. Follow the instructions and steps and set the new password to log in.
4. Already registered but not able to log in?
Make sure you have entered your username and password correctly. If yes, then this may be the reason for pending email verification. While creating an account, you will receive a verification mail on the given mail id. Kindly go through the steps to complete the verification process. Please get in touch with our support navigator if the verification is already done.
1. Are Navigate Commerce extensions compatible with all themes and extensions provided by other vendors?
Yes, all Navigate Commerce extensions have been built with the utmost attention. So, if you're planning to integrate Navigate Commerce extensions with other 3rd party extensions or plug-ins, do it without having a second thought. However, if you face any 3rd party plug-ins related to compatibility issues, we are just an email away to help you out.
2. Can I get access to the source code of your extensions?
Definitely. All the Navigate Commerce extensions listed on the extension store are open-source and have full source code access. One can get the source code of the extensions they have purchased and do the customization accordingly.
3. Can I have Navigate Commerce extension installed?
Yes, you can have the extension installed. To do so, you must purchase the installation service and the extension. The cost of this service is $50.
4. Can I request a free trial?
Unfortunately, we aren't offering any free trial service for any of our extensions. Instead, we have a flexible 30 days refund policy if you are dissatisfied with the extension. However, you can evaluate every extension by visiting the demos – Frontend & Backend – attached on that extension page to see how it works.
5. Can I test the Navigate Commerce extension on a staging site before transferring it to a live one?
Certainly. None of our extensions have been developed with the restriction of the environment (Development, Staging, Production, and Live). One can purchase the extension and run it on the developing store before transferring it to a live store.
6. Do you provide Magento 2 extension customization service?
Yes. We appreciate that every business has its traits; sometimes, not every extension/service needs to fit the business requirements. We do provide Magento 2 customization service along with extension customization service too.
7. How can I pay for Navigate Commerce extensions?
Credit cards or PayPal are the two most standard and reliable payment options that Navigate Commerce offers at the checkout for the extension(s) procurement.
8. What documents and files are included in the package?
Extension package includes modules files, user guide, installation guide, extension license file, and other important file(s) if required.
1. Can I get a refund if an extension doesn’t suit me?
Yes, of course. We provide 45 days refund policy if you’re dissatisfied with any of our extensions. A refund will be given only after validating the reason behind the dissatisfaction. Learn more about our Refund Policy.
2. What is the period to get a refund?
The refund can be accepted within 45 days of extension delivery. Any request after that will not be entertained by Navigate commerce.
3. What should be covered in a refund?
When a customer requests a refund within 45 days of extension delivery, the amount of extension paid will be refunded to a particular customer’s account. The additional costs, such as customization and installation fees, will not be refunded.
1. Do you provide an extension customization service?
Of course, yes. We can help you with the customization of extensions. We agree that every business has its attributes and cannot always fit into our services or extensions. Do check our services here.
2. Will I get free support?
On every extension purchased, you will have 90 days of free support. Once you purchase Navigate’s extensions, you will have lifetime free updates for the product. However, you can extend the support by 6 or 12 months with listed charges according to the extensions you purchase.
3. Do I need to pay extra for fast and superior service support?
No, not at all. We value our clients without judgment on their company size, location, experience, or year of establishment. We provide support to every client with the same dedication and in as early as possible manner.
4. How does the customization process work at Navigate commerce?
In customization, our Magento specialist utilizes his analytical prowess based on a client's requirements. According to the Magento Analysts, the development team will enhance the extension capability, which will be thoroughly validated and tested before integration.
1. What is the license policy? On how many websites can I use Navigate extensions?
All navigate extensions have been developed with a single extension license policy to be used only on a single Magento 2 instance. Meaning if you are running several domains on a single Magento 2 instance, you can undoubtedly use the same purchased extension on each of the domains. But, if you have acquired multiple Magento 2 instances for your every website, then you must purchase a separate extension(s) for each of these Magento 2 instances.
Q. Is there any minimum commitment for marketing plans?
A: Yes, we will provide a 3/6 month strategy and, based on that, carry out implementation. SEO results take time, so we would recommend giving us time to do the magic.
Q. Are there any guaranteed results?
A: SEO is very dynamic, so there are no guaranteed results. However, we monitor the results very often and change the strategy as and when needed.
Q. How can I see the results?
A: We will share a report at the end of every month for you to review.
Q. Can I do an Audit before I start using your services?
A: Yes, we can do an Audit and provide you with our insights regarding the opportunities we’re leaving on the table.
Q. Do you offer e-commerce development services?
A: Yes, We provide e-commerce development services. After we design and achieve the final design, you can choose to work with us as your development partner.
Q. What are payment terms?
A: Please note that all payments must be 100% prepaid. Yet, We advise you to communicate with our sales experts first.
Q. Do you provide a source file of the design?
A: Yes, we will share the source files as a Figma link.
Q. Which eCommerce platform do you support?
A: We provide solutions for Magento & Shopify.
Q. How many pages will you provide?
A: We focus on the main customer journey and provide Homepage, category page, Product detail page, Search, Shopping Cart, Checkout, About us & 1 CMS page.
Q. Can you test a store that is not developed by your team?
A: Yes, of course. We can help you get your store right even if it’s not built by us.
Q. How will you implement the recommendations or bugs?
A: We can share the bug sheet with you, and you can get it executed by your team, or we can have our team execute it and provide you with a quote for it.
Q. Do you use any Project management tools or bug trackers?
A: This task is typically completed upon request from the client, particularly for projects that already have bug tracking established. However, we utilize various tools such as Jira, Redmine, Mantis, Bugzilla, and Google spreadsheets to ensure efficient workflow.
Q. What details do you need from the client to start a project?
A: We need the link of the application (staging/live), the feature list if available, information on device & browser coverage & admin details (if required to test, then only.)
Q. How many cycles will you usually perform to ensure a website/app is stable & functional?
A: Depending on the flow & features it has, as well as on the number of defects found in cycle 1, we can gradually decide the further cycles.
Q. Are your services platform-agnostic?
A: No, Being an e-commerce solution analyst, we can help you craft the solutions for any e-commerce platform.
Q. What if I have a platform preference?
A: In many cases, merchants need to be made aware of the best solutions for their e-commerce needs. It depends on the unique needs; hence, with the platform preference, we’d recommend getting on the consultation call to discuss first!
Q. Can I add your team on top of my development team?
A: Of course! Our certified solution analysts can be a part of cross-functional teams and can lead them effectively!
Q. What other services do you offer?
A: We are an e-commerce dedicated agency and provide complete e-commerce services like e-commerce website design, development, content & marketing.
Q. Can I decide to do development with you after freezing the scope?
A: Definitely, Yes. It would be best to have everything under the same roof to expedite the process from getting started to feedback and approvals.
Q. Will you create documentation of the scope?
A: By hiring our solution analyst, we will create a detailed document defining the business scope that leads the development team with hassle-free e-commerce implementation.
1. What is Hyvä, and why should I choose it for my Magento store?
Hyvä is a lightweight frontend solution for Magento 2, designed to deliver superior performance and an enhanced user experience. It simplifies Magento’s default frontend by leveraging Tailwind CSS and Alpine.js, resulting in faster load times, improved SEO, and a more efficient development process.
2. How does Hyvä improve performance?
Hyvä dramatically boosts your store's performance by reducing page load times, optimizing Core Web Vitals, and streamlining the frontend codebase. This leads to quicker user interactions, higher conversion rates, and a great shopping experience for your customers.
3. Is Hyvä compatible with my existing Magento extensions?
While Hyvä is compatible with many popular Magento extensions, its unique frontend stack may require customization for some extensions. Our team will ensure that your critical extensions are fully integrated with Hyvä, maintaining functionality and performance.
4. What is the typical timeframe for implementing Hyvä on my existing Magento store?
The implementation timeline for Hyvä varies depending on your store's complexity, customizations, and the number of extensions. Generally, it would take between 4 to 5 weeks for a standard implementation, but this can differ based on your specific needs.
5. Can Hyvä be customized to align with my brand's design?
Yes, Hyvä is highly customizable, allowing us to adapt the theme to your brand's unique design requirements. Whether you need custom layouts, color schemes, or specific functionalities, our team can create a Hyvä-based solution that perfectly reflects your brand identity.
6. Is Hyva worth the hype?
Yes, absolutely! Even if they charge fees, the ROI within a year will pay for themselves. It has helped every business that has implemented the Hyva theme and kept optimizing their Magento website.
7. Do I need a Hyva theme license to purchase Hyva checkout?
Yes, practically, Hyva Checkout works with the Hyva theme, so to have the Hyva checkout, you must have the hyva theme license. It is not a compulsion to use the hyva theme with hyva checkout. You can use the fall-back mechanism to implement everything on Luma and checkout on Hyva.
1. How does Adobe Commerce support B2B eCommerce?
Adobe Commerce offers bulk ordering, custom pricing, customer-specific catalogs, and advanced workflow management, making it ideal for B2B transactions.
2. Can I customize the Adobe Commerce store?
Yes, Adobe Commerce provides great flexibility and extendibility on top of all the native features, to create custom solutions for catalog management, order management, API integrations, and whatnot!
3. Is Adobe Commerce suitable for small businesses?
While Adobe Commerce is designed for scalability and complexity, it can be used by small businesses; however, the cost is high and could serve any enterprise business. We'd recommend considering TCO and ROI. And that, too, with Magento Open Source, you could have made small—to mid-sized or even enterprise websites run great!
4. Can I migrate from Magento Open Source to Adobe Commerce?
Yes, businesses can migrate from Magento Open Source to Adobe Commerce and even from M1 Open Source to M2 Adobe Commerce. We understand that as business grows, technology needs to be updated. We have also worked on the Open source to Adobe Commerce migration and the other side.
5. Is Magento & Adobe Commerce the same?
Well, Magento is an open-source solution where any merchants can build their eCommerce solution by simply downloading it and there are no fees to be paid! Where on the other hand, Adobe Commerce is an extended version of Magento with additional features and functionalities inbuilt. You have to pay yearly/monthly subscription fees to use and have access to Adobe Commerce.
Is Hyvä compatible with Adobe Commerce Cloud?
Yes. Whether hosted on Adobe Commerce Cloud or on-premise, Hyvä integrates cleanly with both environments without performance compromise
How long does a Hyvä + Adobe Commerce project take?
Typical timelines range from 6–12 weeks, depending on the complexity of your current store, desired features, and integration scope.
What are the licensing requirements for Hyvä?
A valid Hyvä license is required to access updates and community support. Navigate Commerce can help you acquire, configure, and use it effectively.
Can Hyvä work for B2B Magento stores?
Absolutely. Hyvä accelerates even complex B2B stores by improving performance without losing essential features like quotes, requisitions, and shared catalogs.
Is migrating from Luma to Hyvä difficult?
While migration involves rebuilding the frontend, it doesn’t affect your backend or data. Our team ensures a seamless transition with no downtime.
Do all Magento extensions work with Hyvä?
Backend-focused modules usually work without issue. Our team audits frontend-heavy extensions and ensures Hyvä compatibility—or finds optimized alternatives.
Do I need to go headless with Hyvä?
No. Hyvä is not headless by default, but can be extended to work with headless setups if needed. It delivers fast performance even without headless complexity.
How does Hyvä Theme improve Core Web Vitals in Magento 2?
Hyvä improves Magento Core Web Vitals by replacing heavy frontend technologies like Knockout.js and RequireJS with modern, minimal JavaScript (Alpine.js) and Tailwind CSS. This results in faster LCP, lower FID, and better CLS scores—key factors in both mobile UX and Google rankings.
Can Hyvä be used as part of a Magento 2 headless setup
Yes, while Hyvä is not inherently headless, it integrates well with headless solutions like PWA Studio. Many developers use Hyvä to maintain frontend speed while connecting to APIs, microservices, or custom backend systems in a headless architecture.
1. What makes Navigate Commerce different from other Magento development companies?
At Navigate Commerce, we don’t just build Magento stores — we craft data-driven, highly personalized eCommerce experiences tailored to your brand vision. As a certified Hyvä Gold Partner with a team of Magento-certified developers, we focus on creating fast, scalable, and SEO-friendly Magento stores that improve conversion rates and customer engagement. Our approach blends technical excellence with business-centric solutions.
2. How long does it typically take to develop a Magento eCommerce store?
The development timeline for a Magento store depends on the project’s scope, complexity, and required integrations. A basic Magento store may take 6-8 weeks, while a feature-rich, enterprise-level Magento Commerce implementation can extend to 12-16 weeks. Navigate Commerce ensures transparent project timelines and milestones so our clients stay informed every step of the way.
3. Can you integrate third-party tools and extensions into Magento stores?
Yes — Magento’s modular architecture allows seamless integration with a wide range of third-party tools such as payment gateways, ERP systems, CRMs, and marketing automation platforms. At Navigate Commerce, we specialize in custom Magento integrations that streamline your operations and enhance the customer journey without compromising site performance.
4. Is Magento suitable for small and medium-sized businesses, or only for large enterprises?
Magento is highly scalable and suitable for businesses of all sizes. Navigate Commerce helps small and mid-sized businesses leverage Magento Open Source for cost-effective, flexible eCommerce solutions, while larger enterprises can take advantage of Magento Commerce (Adobe Commerce) for advanced features like B2B modules, content staging, and AI-powered product recommendations.
5. Do you provide post-launch support and Magento maintenance services?
Absolutely. At Navigate Commerce, we offer ongoing Magento maintenance, performance optimization, security patching, and version upgrades to keep your store secure, fast, and up-to-date. Our dedicated support team ensures your online store consistently delivers a flawless user experience and stays ahead of eCommerce trends.
6. What makes Navigate Commerce a trusted Magento partner?
Our team comprises Magento-certified developers and eCommerce experts with extensive industry experience. We’re known for our data-driven approach, Hyvä Theme expertise, and prompt, transparent communication.
1. What are Custom Magento Development Services, and why are they important?
Custom Magento services involve tailoring your online stores design, functionality, and features to meet specific business goals and customer expectations. At Navigate Commerce, our certified Magento developers create bespoke solutions, from custom checkout processes to unique product configurations, helping brands stand out in competitive markets like the USA, UK, and Middle East.
2. Can you develop custom Magento extensions for my store?
Yes — Navigate Commerce specializes in developing custom Magento extensions that address specific functionality gaps or automate store operations. Whether you need a custom shipping module, loyalty program integration, or product feed generator, our developers can create secure, scalable extensions that integrate seamlessly with your Magento store.
3. How do custom Magento solutions improve store performance and customer experience?
Custom solutions enhance your store’s usability, performance, and customer engagement by offering features tailored to your audience's needs. Navigate Commerce ensures these customizations optimize loading speed, mobile responsiveness, and conversion funnels while maintaining Magento’s best practices for security and scalability.
4. Are custom Magento services compatible with the latest Hyvä themes and Magento upgrades?
Yes — as a Hyvä Theme Gold Partner, Navigate Commerce ensures that all custom Magento services and modules are fully compatible with Hyvä’s lightweight, high-performance frontend. We also future-proof custom developments to work smoothly with upcoming Magento versions, reducing upgrade issues and long-term costs.
5. How do you approach project consultation for custom Magento services?
Our process starts with a detailed business requirement analysis, competitor benchmarking, and audience research. Navigate Commerce then crafts a custom Magento development roadmap aligned with your goals, ensuring every feature and integration delivers measurable ROI.
1. Why is theme development important for a Magento store?
The theme defines your store’s look, feel, and user experience. A custom-developed Magento theme ensures your online shop aligns with your brand identity and provides a seamless, mobile-optimized, and conversion-driven interface. At Navigate Commerce, we build responsive, Hyvä-compatible Magento themes that load fast and improve customer engagement.
2. Do you create custom Magento themes or modify existing ones?
We do both. Navigate Commerce offers fully custom theme development for businesses seeking unique branding, as well as customization of existing Magento themes to improve performance, responsiveness, and UX. Our team ensures that each theme is SEO-friendly and optimized for multi-device browsing.
3. How do Hyvä themes enhance Magento store performance?
Hyvä themes significantly reduce JavaScript and CSS bloat, resulting in faster load times and improved Core Web Vitals — critical factors for SEO and conversions. As a certified Hyvä Gold Partner, Navigate Commerce builds and customizes Hyvä-based Magento themes to deliver superior site speed and user experiences.
4. Is it possible to migrate my existing Magento store to a Hyvä theme?
Yes — Navigate Commerce provides seamless Magento theme migration services, ensuring your current store data, extensions, and SEO settings remain intact while upgrading to a Hyvä theme. This improves performance and mobile usability without downtime or data loss.
5. How do you ensure a theme is SEO-friendly and conversion-focused?
Our Magento theme development includes schema markup, mobile optimization, intuitive navigation, fast-loading pages, and clean, semantic code. Navigate Commerce also incorporates conversion-focused design elements like sticky add-to-cart buttons, clear CTAs, and optimized product pages.
1. What does Magento website development include at Navigate Commerce?
Magento website development at Navigate Commerce covers everything from business analysis and UX/UI design to backend development, third-party integrations, and performance optimization. Our certified Magento developers build robust, scalable, and conversion-optimized eCommerce stores tailored to your market, whether targeting customers in the USA, UK, Europe, or the Middle East.
2. How is Magento website development different from using other eCommerce platforms?
Magento offers advanced customization, multi-store management, and enterprise-grade security, which many hosted platforms lack. At Navigate Commerce, we leverage Magento’s flexibility to create highly personalized, data-driven eCommerce solutions that grow with your business, unlike one-size-fits-all SaaS platforms.
3. Is Magento suitable for B2B as well as B2C businesses?
Yes — Magento is one of the few platforms designed for both B2C and B2B commerce. Navigate Commerce develops tailored Magento solutions for manufacturers, distributors, and wholesalers with features like custom pricing, quick orders, quote requests, and account hierarchies.
4. What industries do you serve with Magento website development?
We work across diverse industries, including fashion, electronics, automotive parts, health & wellness, and B2B distribution. Navigate Commerce ensures that every Magento website we build aligns with your industry standards, customer expectations, and international compliance guidelines.
5. Do you offer Magento hosting and server setup services too?
Yes — along with website development, Navigate Commerce provides reliable Magento hosting consultation, server optimization, and deployment services to ensure high performance, scalability, and maximum uptime.
6. How does Navigate Commerce ensure international eCommerce compliance?
We follow GDPR, PCI-DSS, ADA, and other international regulations depending on your market. From tax calculations to payment gateway compliance, Navigate Commerce ensures your Magento store operates within local legal frameworks.
1. Why should I migrate from Magento 1 to Magento 2?
Magento 1 reached its end of life in June 2020, meaning it no longer receives security patches or official support. Upgrading to Magento 2 improves site security, performance, mobile responsiveness, and access to modern features like Hyvä themes and advanced reporting. Navigate Commerce ensures a risk-free, seamless migration.
2. Will my existing customer and product data be preserved during migration?
Absolutely. At Navigate Commerce, we follow a structured migration process that safely transfers product catalogs, customer records, order history, and custom functionalities from Magento 1 to Magento 2 without data loss.
3. How long does a Magento 1 to Magento 2 migration typically take?
A Magento 2 migration project usually takes 6 to 12 weeks for a standard store, depending on the number of products, orders, custom functionalities, and integrations involved. Enterprise stores with complex setups and legacy customizations might require 16 to 20 weeks. Navigate Commerce ensures clear, phased migration timelines and guarantees zero data loss with minimal downtime.
4. Can custom modules and extensions be migrated to Magento 2?
Magento 1 extensions aren’t directly compatible with Magento 2, but our developers can rebuild or replace essential custom modules. Navigate Commerce ensures all critical functionality is restored or enhanced on your new Magento 2 site.
5. Is there downtime involved during migration?
Navigate Commerce minimizes downtime by migrating your data and setting up the Magento 2 store on a staging environment first. Only a short final data transfer window is required during the live site switch.
6. What risks do I face if I continue running my store on Magento 1?
Operating on Magento 1 puts your business at significant risk of security breaches, compliance violations, and poor performance. Without official patches or support, you leave customer data vulnerable and may lose trust. Navigate Commerce ensures a seamless migration to Magento 2 with zero data loss — safeguarding your business future.
7. Is Magento 2 migration complicated for stores with heavy customization?
Yes, highly customized stores need expert planning and testing during migration. Navigate Commerce specializes in handling complex Magento 1 to Magento 2 migrations, ensuring every custom feature is rebuilt or enhanced, so you don’t lose what makes your store unique.
8. Can you help with SEO transition during Magento migration?
Absolutely. Losing search rankings during migration is a common fear for store owners. Navigate Commerce meticulously preserves SEO settings, URL structures, metadata, and redirects, so your store doesn’t miss a beat on Google.
9. What is the average cost to migrate from Magento 1 to Magento 2?
The cost of migrating from Magento 1 to Magento 2 varies depending on your store size, customizations, third-party extensions, and data volume. On average, small to medium-sized stores might spend between $4,000 to $12,000, while larger, enterprise-level migrations can range from $15,000 to $40,000 or more. At Navigate Commerce, we offer a free migration assessment to estimate your exact project scope and recommend the most efficient and cost-effective path forward.
10. Can I migrate just product data without moving customer accounts?
Yes — Magento offers the flexibility to migrate specific data sets such as product catalogs, orders, or customer data independently. If you only want to migrate product data, Navigate Commerce can structure a partial migration plan tailored to your business goals, preserving essential SEO elements like product URLs and metadata while skipping inactive or outdated customer profiles.
1. Why is it important to regularly upgrade your Magento store?
Magento regularly releases updates that improve site security, performance, and new features. Delaying upgrades can expose your store to vulnerabilities and compatibility issues. Navigate Commerce provides safe, zero-downtime Magento upgrades that keep your store secure and efficient.
2. How do you handle custom themes and extensions during Magento upgrades?
Before upgrading, Navigate Commerce audits your existing themes and extensions for compatibility. Our team ensures that all custom modules and third-party integrations work smoothly with the new version, making adjustments or replacements as needed.
3. Will upgrading Magento affect my store’s SEO rankings?
If handled carefully, Magento upgrades should not negatively impact SEO. At Navigate Commerce, we preserve your URL structures, metadata, redirects, schema markup, and search engine settings during upgrades. Our developers also conduct post-upgrade SEO audits to ensure your rankings and organic traffic remain intact or even improve with enhanced site performance.
4. How long does a Magento upgrade usually take?
A standard Magento upgrade, including testing and deployment, typically takes 1 to 2 weeks. The timeline may extend if your store has complex customizations or outdated third-party extensions that need compatibility fixes. Navigate Commerce provides clear upgrade schedules and minimal downtime for seamless transitions.
5. What happens if I delay my Magento upgrade?
Delaying upgrades leaves your site exposed to known vulnerabilities, potential downtime, and declining performance. Worse yet, you might face costly emergency fixes later. Navigate Commerce helps you stay proactive with scheduled upgrades that future-proof your online store.
6. Can Navigate Commerce handle Hyvä Theme upgrades as well?
Yes — as a certified Hyvä Gold Partner, we not only upgrade Magento but also ensure your Hyvä theme, extensions, and customizations are compatible with the latest releases. This keeps your store fast, modern, and conversion-friendly.
7. How much does a Magento upgrade cost?
Magento upgrade pricing depends on your store’s complexity, installed modules, and customization level. Navigate Commerce offers transparent, no-surprise upgrade quotes after a free preliminary audit.
8. Do you provide security patch installations separately?
Yes — for clients who prefer to stay on their current Magento version, Navigate Commerce offers security patch installations to address known vulnerabilities without a full version upgrade.
1. Why is performance optimization critical for Magento stores?
Slow-loading stores lead to poor user experience, higher bounce rates, and lower conversions. Navigate Commerce’s Magento performance optimization services ensure your store loads quickly, meets Core Web Vitals benchmarks, and delivers a seamless experience across devices.
2. What performance issues do you typically resolve?
Our Magento store optimization services address server response times, JavaScript/CSS bloat, unoptimized images, database inefficiencies, and extension conflicts. As a Hyvä Theme Gold Partner, Navigate Commerce also recommends lightweight, modern frontend frameworks for enhanced speed.
3. How do you measure the success of performance improvements?
We use tools like Google PageSpeed Insights, GTmetrix, Lighthouse, and Magento’s built-in performance profiler to measure site speed, server response, and frontend performance before and after optimization.
4. Is it possible to improve Magento performance without changing hosting providers?
Yes — Navigate Commerce optimizes your existing hosting setup by configuring caching, enabling CDN, compressing media, and fine-tuning server settings before recommending any infrastructure changes.
5. How much can performance optimization increase my store’s revenue?
Even a 1-second delay in page load time can reduce conversions by up to 7%. Navigate Commerce’s Magento performance optimization services dramatically boost speed, improve SEO rankings, and reduce cart abandonment, resulting in tangible revenue growth.
6. How do I improve my Magento store’s Core Web Vitals score?
Improving Core Web Vitals on a Magento store involves optimizing page load times, reducing render-blocking resources, minimizing unused JavaScript and CSS, implementing image compression, and leveraging modern themes like Hyvä. At Navigate Commerce, we specialize in performance audits and optimizations that directly enhance metrics like Largest Contentful Paint (LCP), Cumulative Layout Shift (CLS), and First Input Delay (FID) — resulting in faster, more engaging user experiences and improved SEO.
7. Can performance optimization fix poor Magento store mobile experiences?
Yes — mobile shoppers are especially sensitive to site speed. Navigate Commerce optimizes your store’s mobile layout, images, and scripts, ensuring fast, smooth experiences that turn mobile browsers into loyal buyers.
8. What causes slow loading times on Magento 2 websites?
Common causes include poorly optimized images, excessive third-party extensions, inefficient caching configurations, heavy JavaScript libraries, and unoptimized hosting environments. Magento 2’s complex architecture also demands proactive database and index management. Navigate Commerce identifies and eliminates these bottlenecks through thorough performance audits, custom theme enhancements, and server-side tuning.
9. Is Hyvä theme better for Magento performance than Luma?
Yes — Hyvä theme significantly outperforms the default Magento Luma theme by eliminating JavaScript bloat and minimizing CSS payload. It’s built for speed, modern frontend standards, and superior Core Web Vitals scores. As a Hyvä Theme Gold Partner, Navigate Commerce helps businesses future-proof their Magento stores with faster load times, better SEO, and smoother mobile experiences using Hyvä.
1. What are Magento integration services, and why are they important?
Magento integration services connect your online store with third-party systems like ERPs, CRMs, payment gateways, shipping providers, and marketing tools. Navigate Commerce ensures seamless data flow and operational efficiency through secure, custom integrations.
2. Which systems can Navigate Commerce integrate with Magento?
We integrate Magento with lwith CRM platforms like Salesforce, Zoho, HubSpot, and Microsoft Dynamics. The best choice depends on your business model, sales process, and marketing automation needs. Navigate Commerce helps businesses select and integrate CRMs that match their workflow, offering custom connectors and performance-optimized integrations.
3. Will Magento integrations slow down my site performance?
Not if implemented correctly. Poorly configured integrations can cause delays and timeouts, but at Navigate Commerce, we design asynchronous, lightweight integrations that work in the background without affecting your store’s loading speed or frontend performance. We also conduct performance testing post-integration to maintain optimal site speed.
4. How do you ensure the security of integrations?
Navigate Commerce uses encrypted API connections, OAuth protocols, and rigorous testing procedures to safeguard sensitive customer and transaction data during integrations.
5. How do integrations improve store operations and customer experience?
Integrations reduce manual work, eliminate data errors, and ensure real-time updates for inventory, orders, and customer data. This means faster order processing, better stock accuracy, and a smoother buying journey — all managed effortlessly with Navigate Commerce’s integration expertise.
6. Can you integrate multiple marketplaces like Amazon, eBay, and Walmart?
Yes — Navigate Commerce connects your Magento store to multiple online marketplaces, synchronizing product listings, inventory, and order management in one centralized system.
7. What happens if an integration fails after going live?
We provide post-integration monitoring and instant support. Navigate Commerce guarantees rapid troubleshooting and ensures your business operations remain uninterrupted.
8. Can Magento integrate with multiple ERPs like SAP and QuickBooks?
Yes — Magento’s open API framework allows seamless integration with popular ERP systems like SAP, QuickBooks, Microsoft Dynamics, and custom enterprise solutions. At Navigate Commerce, we build custom, secure connectors that automate data sync between your store and business management systems, improving operational efficiency and reducing manual errors.
1. Why is ongoing Magento maintenance necessary?
Regular Magento maintenance ensures your store remains secure, bug-free, and compatible with the latest technologies. Navigate Commerce’s maintenance services cover security patches, performance checks, and functionality audits to keep your store running smoothly.
2. What is included in your Magento support plans?
Our Magento support & maintenance service plans include proactive site monitoring, issue resolution, patch updates, Magento upgrades, extension updates, performance optimization, and consultation services.
3. How fast is your Magento support response time?
Navigate Commerce offers prompt, prioritized support based on issue severity, with emergency fixes and business-critical issue resolution available within a few hours.
4. Can you handle Magento emergency support requests?
Yes — Navigate Commerce offers emergency Magento support for critical issues like server downtime, checkout failures, or security breaches. Our expert team is available 24/7 to resolve urgent problems and restore normal operations fast.
5. Do you offer proactive security audits for Magento stores?
We do. Preventing issues is better than fixing them. Navigate Commerce conducts regular security audits to identify vulnerabilities, weak points, and outdated extensions before they become problems.
6. What kind of reporting or updates will I receive during maintenance?
Navigate Commerce provides detailed monthly reports covering site health, performance improvements, security patches, and maintenance activities, keeping you fully informed.
7. How fast is Magento emergency support response time?
Navigate Commerce provides priority-based emergency support. Critical issues like server crashes, checkout failures, or payment gateway disruptions are addressed within 1 to 3 hours. Our proactive monitoring and quick response protocols ensure business continuity even during unforeseen incidents.
8. What is included in a Magento maintenance plan?
Our Magento maintenance services include security patch installations, performance optimization, bug fixes, extension updates, regular backups, server audits, and emergency support. Navigate Commerce also provides monthly health reports, SEO checks, and upgrade recommendations to keep your store running securely and efficiently.
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